Sources of Consumer Health Data
We collect your Consumer Health Data in the following ways:
Directly From You, when you respond to an online form, sign up to receive emails, text messages, and/or postal mailings.
Through Our Use of Cookies and Other Automatic Data Collection Technologies, when you visit our websites, use our mobile applications, open or click on emails we send you, or interact with our advertisements. We may automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools.
From Our Third-Party Partners.
How We Use Consumer Health Data
We may use or disclose the Consumer Health Data we collect from you or about you to do one or more of the following:
- To fulfill or meet the purpose for which you provided the information.
- To communicate with you about your interactions, or transactions.
- To contact you and to inform you about products, services, promotions, special offers, and/or events that may interest you.
- To provide, support, personalize, and develop our website, products, and services.
- To process your requests and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your website experience and to deliver content and product and service offerings relevant to your interests.
- To help maintain the safety, security, and integrity of our app or website, products and services, databases and other technology assets, and business.
- For research, analysis, and business development, including to optimize, develop, and improve our website, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
How We Disclose Consumer Health Data
Humana may disclose your Consumer Health Data to a third party for a business or commercial purpose, including to our service providers and affiliates.
We share your Consumer Health Data with the following categories of third parties:
- Service providers
- Affiliates
- Arcadian Health Plan, Inc.
- CarePlus Health Plans, Inc.
- Cariten Health Plan, Inc.
- CHA HMO, Inc.
- CompBenefits Company
- CompBenefits Corporation
- CompBenefits Dental, Inc.
- CompBenefits Direct, Inc.
- CompBenefits Insurance Company
- Dental Care Plus Management Corp.
- DentiCare, Inc.
- Emphesys Insurance Company
- Emphesys, Inc.
- Health Value Management, Inc.
- Humana Benefit Plan of Illinois, Inc.
- Humana Benefit Plan of South Carolina, Inc.
- Humana Benefit Plan of Texas, Inc.
- Humana Dental Company Humana Employers
- Health Plan of Georgia, Inc.
- Humana Health Benefit Plan of Louisiana, Inc.
- Humana Health Company of New York, Inc.
- Humana Health Insurance Company of Florida, Inc.
- Humana Health Plan of Ohio, Inc.
- Humana Health Plan of Texas, Inc.
- Humana Health Plan, Inc.
- Humana Health Plans of Puerto Rico, Inc.
- Humana Insurance Company
- Humana Insurance Company of Kentucky
- Humana Insurance Company of New York
- Humana Insurance of Puerto Rico, Inc.
- Humana Medical Plan of Michigan, Inc.
- Humana Medical Plan of Pennsylvania, Inc.
- Humana Medical Plan of Utah, Inc.
- Humana Medical Plan, Inc.
- Humana Regional Health Plan, Inc.
- Humana Wisconsin Health Organization Insurance Corporation
- HumanaDental Insurance Company
- HumanaDental, Inc.
- Independent Care Health Plan Texas
- Dental Plans, Inc.
- The Dental Concern, Inc.
- Other third parties.
- Government, regulatory, and law enforcement agencies and officials.
Website and Mobile Collections
We may collect the following categories of Consumer Health Data through your use of our websites and mobile applications.
IP address
We may log the IP address of your computer or other electronic device when you visit our website. An IP address identifies the electronic device used to access the websites, which allows us to maintain communication with the device and personalize content.
Cookies and other data collection technologies
We automatically collect information through your online interactions with us through tracking and collection technologies such as cookies, web beacons and pixels, APIs, web services, scripts, browser analytics tools, and server logs. If you would like to see a detailed list of the cookies we use on our websites, please review our above Privacy Policy.
Our use of behavioral advertising and targeting cookies requires your consent. When you first visit our website, you will be asked whether you accept or deny cookies. You can change your preferences at any point in by clicking the “Your Privacy Choices” button at the footer of our website.
What are your rights?
If this Privacy Notice is applicable to you, you have certain rights with respect to Humana’s use and disclosure of your Consumer Health Data:
- Right of Access
You have the right to confirm whether we are collecting, sharing, or selling Consumer Health Data about you and access such data, including a list of all third parties and affiliates with whom Humana has shared or sold the consumer health data and an active email address or other online mechanism that you may use to contact these third parties.
- Right to Withdraw Consent
You have the right to withdraw your consent with regards to our collection and sharing of your Consumer Health Data.
- Right to Deletion
You have the right to request that we delete you Consumer Health Data we collect from you.
If you choose to assert any of these rights under applicable law, we will respond within the time period prescribed by applicable law. Please note that you may be located in a jurisdiction where we are not obligated to fulfill a request and that many of the above rights may be generally subject to exceptions and limitations. If we are not able to provide the requested information or make the change you requested, you will be provided with the reasons for such decisions. Depending on where you are located, you may have the right to lodge a complaint with the relevant regulatory authority.
Your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected the Consumer Health Data; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. If we cannot verify your identity, we may ask you for additional information to verify your identity.
Right to Appeal
You may also have the right to appeal any decision regarding the above requests. Appeals should be submitted to the same contact information provided below.
Following the denial of an appeal, you may also file a complaint with the Washington Attorney General at:
Consumer Protection:
800 5th Ave, Suite 2000
Seattle, WA 98104-3188