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HumanaFirst®
Members can call HumanaFirst when they need immediate or long-term health-related advice from a nurse. Members can turn to HumanaFirst for assistance ranging from evaluating whether an emergency room is the best place for treatment and finding an in-network location, to understanding a newly diagnosed condition, to finding out what tools and resources Humana can provide.
Members who have this service can find the phone number on their Humana member ID card.
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Addressing Immediate Medical Concerns and Health Planning
Registered nurses answer HumanaFirst calls and are trained to assist members in a variety of circumstances – from answering quick questions to planning future medical care.
What members get from HumanaFirst
Members can contact HumanaFirst for:
Immediate Medical Concerns
Registered nurses are available around the clock to answer health-related questions and to help with the decision of where to best seek treatment. They help with questions such as:
- Whether an urgent care center is an option for the specific situation
- What to do when a child has a fever in the middle of the night
- Whether reactions to new medications are cause for alarm
- How to change a bandage at home properly
- How to prepare for lab tests
Health Planning & Support
Members can call HumanaFirst when they need health-related support. When members are planning a future medical procedure, registered nurses offer guidance in understanding options, choosing providers, and using benefits wisely. When additional clinical support is needed, these nurses connect members with specialty programs that address the unique needs of the individual.
The bottom line
- 35 percent of callers with immediate concerns decide to pursue an alternative, lower-cost care option
- Anticipated 10 percent increase in participation in nursing programs due to self-referral
These programs and tools are not insurance products and are not guaranteed under any contract. Humana is not required to provide these services.
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