Payments
Humana is dedicated to supporting providers' administrative needs with electronic tools and resources from electronic claim submission to online self-service functionality. Improving an office's electronic capabilities can improve cash flow, reduce administrative expenses, and improve operational efficiency.
If you would like assistance with any of our electronic resources, you can reach your Humana Connectivity Consultant. As always, you are also welcome to call Customer Care at 1-800-4-HUMANA (1-800-448-6262).
This capability allows a provider to bill for services at the "point of service." A fully adjudicated response is returned from Humana, detailing the total charge submitted and allowable charges, as well as the patient's responsibility.
The Humana AccessSM Visa ® Debit Card is issued to members who have certain types of "spending accounts" such as FSA or HSA. The card can be used to pay for covered expenses out of the member's account. As a convenience for members, the Humana Access Card is combined with the member's medical ID card in many cases.
Humana is pleased to introduce a new program created exclusively for Humana and Humana ChoiceCare Network participating providers that is designed to help reduce credit card transaction fee costs for your practice. Through this new program, created by a Humana and Chase Paymentech Solutions, LLC partnership, your practice can accept credit cards at significantly discounted processing rates.
Download and Print
Billing Disputes
This document provides an explanation and forms for appealing an adverse decision, including when and how to submit a dispute.
 (PDF 75KB) - Download PDF
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Other Resources
With the move to being Health Insurance Portability Assurance Act (HIPAA) compliant, Humana has made available the HIPAA X12N 835 version 4010 A1 electronic remittance advice (ERA).
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