Humana believes in working hand-in-hand with you to ensure your plan’s individual success. We have extensive experience with Group Medicare and cover over 500,000 retirees. Our personalized approach has resulted in a 97% retention rate.*
* Internal Group Medicare data as of January 2023.
Humana’s award-winning customer service offers high-touch interaction with each retiree.
Humana is named 2023 Best Overall Medicare Advantage Plan Company in
Custom Connect™ is our values-driven approach to serving your retirees beyond ordinary customer service.
Through this model, each associate is empowered to deliver a compassionate, informed and proactive experience for retirees. Our Group Medicare associates are encouraged to make outbound calls when necessary or to schedule a time to follow up with retirees when needed.
Understanding each member through an all-encompassing approach
Taking swift action to ensure members retirees’ needs are met today and tomorrow
Confidence knowing our unwavering commitment to resolving member issues
Our “learn, do, and review” approach means we never stop learning
Treating each member like family, with a caring approach
Armed with the commitment to do what is right for the member
With Humana’s support and dedication, retirees will learn more about their Medicare plan every step of the way. Our personalized, high-touch service helps your retirees enroll in a plan, find a healthcare specialist to manage a chronic condition and more. We provide a robust set of care delivery and holistic support systems for each retiree’s situation.
Humana’s robust set of care delivery and holistic support programs are tailored to address each retiree’s unique situation. Our health and wellness programs aim to proactively help retirees maintain their health and improve their quality of life.