We are committed to developing strong relationships with home and community-based services (HCBS) providers and behavioral health and physical health providers, empowering Hoosiers to age in the setting of their choice.
Enroll with Indiana Health Coverage Programs
To join the Humana Healthy Horizons network, all providers must be actively enrolled with Indiana Health Coverage Programs (IHCP). If you haven’t already done so, please complete the IHCP enrollment process at the
Council for Affordable Quality Healthcare (CAQH) application
For individual providers, Humana partners with the CAQH to streamline the credentialing process. For individual providers, prior to submitting your request to join Humana’s network, you’ll need to make sure we can access your CAQH credentialing application. We’ll need an up-to-date CAQH application and access to view that application granted to Humana/ChoiceCare® to proceed with your enrollment with Humana Healthy Horizons.
Once you’ve obtained your Indiana Medicaid provider ID, you can submit your enrollment request to Humana. Enrollment requirements vary according to your provider type; find details on requirements for each provider type in the
To grant Humana access:
- Sign in to the
CAQH website - Select the authorization tab
- Confirm that Humana is listed as an authorized health plan; if not, check the box to grant us the access we need to verify your credentials.
Complete your enrollment application with Humana
After you’ve confirmed your enrollment with IHCP and have granted access for Humana to view your CAQH credentialing application, you can complete and submit your enrollment application to verify eligibility for participation in Humana’s network.
A complete provider or group enrollment application must include:
- A completed
provider or group enrollment roster, PDF - A completed
behavioral health profiling form, PDF for those providers offering behavioral health services - A
disclosure of ownership form, PDF A W-9 tax form, PDF
A complete facility or ancillary provider enrollment application must include:
Organizational Provider Assessment form, PDF - A completed
behavioral health profiling form, PDF for those providers offering behavioral health services - A W-9 tax form
Submitting an incomplete application will result in a delay in credentialing. You’ll be notified via email within 5 days of Humana receiving your application if additional information is needed to complete your enrollment application.
Submit your application and documentation
You can submit your enrollment application and supporting forms and documents two ways:
- By email
- Medical providers should send forms and applications to:
INProviderUpdates@humana.com - Behavioral Health providers should send forms and applications to:
INBHMedicaid@humana.com
- Medical providers should send forms and applications to:
- Through our secure enrollment portal
- For medical and behavioral health providers (non-LTSS/HCBS):
Request to join portal (non-LTSS) - For LTSS and HCBS providers:
LTSS/HCBS Provider Request to Join Portal
- For medical and behavioral health providers (non-LTSS/HCBS):
After you apply
Once you submit your application, you will receive an email from Humana confirming receipt. Humana will review your application for completeness within 5 days of submission. If any document is missing or incomplete, we will email you to obtain the updated documentation.
If your application is approved, Humana will begin the credentialing process to review your qualifications, using guidelines established by the National Committee for Quality Assurance (NCQA). You also will receive information from your contracting representative related to reviewing and signing your provider agreement. The enrollment process can take up to 30 days to complete.
Effective date policy
The effective date policy is as follows:
- A brand-new provider that is not part of an existing contract with Humana is effective the first of the month following the contract execution date.
- The effective date is no sooner than the IHCP effective date.
- A provider added to an existing contract is effective the first of the month following receipt of the network participation request from the provider.
Join the Humana Healthy Horizons provider network: HCBS providers
To join the Humana Healthy Horizons network, HCBS providers also must be actively enrolled with IHCP. If your organization hasn’t already done so, please complete the IHCP enrollment process at the
A complete HCBS/LTSS provider enrollment form, including documentation, is required to join Humana’s network. A completed application will include:
A signed HCBS/LTSS provider assessment form, PDF - An active IHCP Medicaid provider ID
- A W-9 tax form
- HCBS certification from the Division of Aging or other applicable state division
Submitting an incomplete application will result in a delay in credentialing. You’ll be notified via email within 5 days of Humana receiving your application if additional information is needed to complete your enrollment application.
Submit your application and documentation
You can submit your HCBS/LTSS enrollment application and supporting forms and documents multiple ways:
- By email:
LTSSContracting@humana.com
- Through our secure enrollment portal
- For LTSS and HCBS providers:
LTSS/HCBS provider request to join portal
- For LTSS and HCBS providers:
Once you submit your application, you will receive an email from Humana confirming receipt. Humana will review your application for completeness within 5 days of submission. If any document is missing or incomplete, we will email you within 24 hours to obtain the updated documentation. For questions about the status of your application, you can call us at 866-274-5888 or send us an email.
Other enrollment options
If you’re unable to complete your application online or through email, call us at 866-274-5888. Our contracting team can assist you in submitting your enrollment application by mail or fax.
After you enroll
Humana will evaluate and certify your HCBS enrollment application. We’ll review the following during this certification process:
- Indiana Division of Aging certification
- Medicaid eligibility requirements
- Sanctions, exclusions or debarment issues
- IHCP Medicaid provider ID verification
Effective date policy
The effective date policy is as follows:
- A brand-new provider that is not part of an existing contract with Humana is effective the first of the month following the contract execution date.
- The effective date is no sooner than the IHCP effective date.
- A provider added to an existing contract is effective the first of the month following receipt of the network participation request from the provider.
If you have questions or need additional information
For more information about the contract process, you can reach us by phone or email.
HCBS providers
- Email
LTSSContracting@humana.com - Call 866-274-5888, Monday – Friday, 8 a.m. – 8 p.m., Eastern time.
Physical health network requests
Behavioral health network requests
- Email
INBHMedicaid@humana.com
Vision health network requests
- Email Jenna Dick at
JDick@eyemed.com or call 414-343-6934 - Email Tracy Satterfield at
TSatterfield@eyemed.com or call 513-987-6189
Pharmacy health network requests
Home and/or Vehicle Modification requests
- Email
netdev@evolve-emod.com - Call 844-438-7577 (option 3), Monday – Friday, 9 a.m. – 5 p.m., Eastern time
Transportation network requests
DentaQuest network requests